PLACING ORDERS

How do I order on www.om.laderach.com? 

Ordering is easy the basic steps are outlined below: For further assistance you can WhatsApp Us @ +968 92160108 (10:00AM - 9:00PM) or mail us @ laderach@thechocolatestore.om

  - Browse the site for the product you require

  - Add the product to the cart

  - Proceed to the checkout

  - Follow the directions on payment

  - Await conformation once payment has been done.

How do I know if my order has been successful? 

Once your order has been accepted you will receive an Email confirmation from www.om.laderach.com showing the details of the order you have just placed.

Can I cancel my order? You can cancel the order up to the point of shipping without any charges being applied, unfortunately once the product is shipped as per the cancelation terms in the T&Cs charges may apply. For assistance in this matter please contact the customer service team who will be happy to assist in this matter.

Multiple product orders: If you have ordered multiple products on one order we will try to ensure they are all delivered together however this also depends on the type of products ordered, some products are large and delivered directly from the supplier, in these cases we will not be able to have them delivered together.

SECURITY

Is it safe to use my Credit/Debit card with www.om.laderach.com? When ordering from the www.om.laderach.com site we accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology- International standard for internet browsing security.

3D Secure payment gateway: www.om.laderach.com operates on a 3D secure payment gateway, this is a service gateway designed to enhance security in payments for online transactions.

Will my details be shared with 3rd parties of www.khimjislifestyle.com we respect the privacy of our valued customers and do not share any customer details with any third parties?

PAYMENTS

How can I pay with www.om.laderach.com? Payments options are through cash, credit cards and debits cards.

Will I receive a receipt for my purchase? Yes, once the order has been accepted you will receive an email confirmation of your order with full details, you will also receive a physical copy with your product.

Does www.om.laderach.com store any credit/debit card details? No credit and debit card details are not stored by www.om.laderach.com

Problems at the payment page: If for any reason you encounter problems at the payment page we suggest that you contact customer services for assistance.

DELIVERY

Where does www.om.laderach.com deliver to? www.om.laderach.com delivers across Muscat, however some remote areas are restricted.

How much does the delivery cost? Delivery charges are dependent on your location and is shown in your cart for your convenience.

Do you deliver products outside the Oman?

No. Currently we do not deliver outside the Oman.

RETURNS/CANCELLATIONS AND WARRANTY

If I wish to return a product who do I contact? Customer services are available to assist in any query you may have, they are available 7 days a week WhatsApp Us @ +96862160108 (10:00AM - 9:00PM) or mail us @ laderach@thechocolatestore.om

If I wish to cancel / return my products what do I do? In these cases please refer to the returns policy section for further information, you can also contact customer services for further assistance.